Terms & Conditions

NO HASSLE PROMISE

For your extra peace of mind all purchases from our store and online are covered by our 21 day exchange or refund promise. If you change your mind for whatever reason send back the items to our store, as new, with the original receipt and packaging and we will be pleased to offer you an exchange or immediate refund - no hassles, no questions, for your total peace of mind. (In some cases other guarantees may take precedence. This does not affect your statutory rights).

Please note all warranty returns must be clean and free from dirt and mud to comply with the current Health and Safety Regulations. Special orders placed for items cannot be returned under the no-hassles promise unless faulty.

If a part or product is special order i.e. windows in specific sizes etc. we cannot accept returns for these parts.

 

DELIVERY VIA VANDERLUST.COM (SUBJECT TO AVAILABILITY OF STOCK)

We use insured, traceable delivery services from GLS couriers. 48 hour standard delivery is from the date of despatch not the date of ordering, and is subject to stock availability from our warehouse. For goods out of stock, we will update you with our anticipated delivery date within 1 working day of receiving the order.

Orders placed using Paypal will be debited at the time the order is taken.

Deliveries are made between 8am and 6pm, Monday to Friday, with parcels requiring a signature. If there is normally no one at home, a card will be left to re-arrange delivery. Alternatively, please supply an address that can receive the parcel on your behalf. Vanderlust's acceptance of your order commences when your order is despatched.

Should your parcel show signs of damage on receipt from the courier, please make a note of this on the courier’s documents or if possible take photographs of the damaged areas. This will assist in any claims which may occur at a later date.

 

DELIVERY TIMES

Delivery of orders to Irish addresses typically takes 1 - 3 working days from when the order was placed, if the item is in stock in our warehouse.

If the item is not in stock in the warehouse, but is in one of our stores, delivery typically takes 3-5 working days.

The delivery period for sale items may be extended by 1 or 2 working days.

Delivery to Europe typically takes 3 - 5 working days from dispatch.

Delivery to the rest of the world can take longer depending on where the parcel is headed.

Certain items such as windows, seats and roof's have a longer lead time so please check at time of order for delivery dates.

 

STANDARD DELIVERY CHARGES WITHIN IRELAND

• Fixed fee of €15 to cover packaging and courier charge

STANDARD DELIVERY CHARGES EUROPE AND REST OF THE WORLD

EUROPE

• Europe Zone 1 (UK, Belgium, Holland, Luxembourg, France, Germany, Italy, Spain, Portugal): €30
• Europe Zone 2 (Denmark, Austria, Finland, Sweden): €35
• Europe Zone 3 (Switzerland, Norway, Romania, Poland, Greece, Cyprus, Bulgaria, Czech Rep, Estonia, Hungary, Latvia, Iceland, Lithuania, Malta, Poland, Slovakia, Croatia, Slovenia, Ukraine): €50

Overseas delivery charges are based on country and weight. Additional local duty and taxes may be required to be paid in certain countries to enable receipt of the goods.

 

RETURNED GOODS BY POST

Please send returns for orders placed through vanderlust.com to:

If the item received is not quite as expected, the easiest and quickest way to receive an exchange is to visit the website, check availability and place a new order. Then complete the returns form and return the unwanted item for refunding. If no exchange is required then just return for refunding. Item must be received back at Vanderlust Returns Department within 21 days: in new condition, with the original packaging, labelling and Vanderlust receipt. A refund request will be actioned within 3 week days from receipt.

The 21 days start from the day of despatch, but as a minimum includes a period of 7 working days from the day after delivery to you as the permitted cancellation period. This would not apply for special orders taken on behalf of the customer. We recommend that items being returned be sent via insured, trackable delivery for your protection. Please note: all return postage charges to be met by customer, unless returning due to a fault. Please note all warranty returns must be clean and free from dirt and mud to comply with the current Health and Safety Regulations. All of the above does not affect your statutory rights as a consumer.

 

STATUTORY RIGHTS

These Terms and Conditions do not affect your statutory rights as a customer.

 

PRICES

The prices on this site include VAT at the current rate and are accurate at the beginning of each day. Occasionally a price of an item may be incorrectly quoted on the site or changed during the day. In these cases we will contact you with the correct price and offer the option to cancel the part of the order if you do not wish to continue the purchase. VAT rates are subject to change.

 

WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT REGULATIONS (WEEE)

The Waste Electrical and Electronic Equipment (WEEE) Directive is an EU law introduced on July 2007 with the aim to reduce the amount of waste created by electronic equipment. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in Europe.

Much of Europe's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

The introduction of these regulations mean that manufacturers of electrical equipment now need to pay for the collection, treatment and recovery of waste electrical equipment and that the suppliers of equipment, like high street shops and internet retailers, are now able to allow customers to return their waste equipment free of charge to have it collected.

So as an example, if a customer bought a new reversing camera from us we would accept their old GPS and prevent it going into a landfill site by disposing of it safely.

Under the WEEE regulations, all new electrical goods that fall under these regulations will be marked with the crossed-out wheeled bin symbol shown here.

 

HOW TO RETURN YOUR WEEE:

Customers must return their WEEE item to us within 28 days of purchasing their new item.

If you wish to return your WEEE item, you can drop it off at our store, please note that you must show your .Com receipt at this time.

Alternatively you can post your item to the following address together with a copy of your receipt:Vanderlust ltd. Unit 62, Doora Industrial Estate, Ennis Co. Clare, IRELAND. Please note any or all postage costs are your responsibility.

**Update for 2010** Under the Waste Battery Regulations, vanderlust are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to us in person (please do not post).

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.